Shipping and Returns

Shipping and Returns 2017-11-10T00:52:34+00:00

WE DO NOT SHIP TO THE FOLLOWING

Tennessee, Indiana, Vermont, Wisconsin, Sarasota County (Florida), Arkansas & Alabama

Shipping & Returns for the rest of the USA

All orders whether national or international will be dispatched from our warehouse in California a signature will not be required upon delivery however once we receive confirmation of delivery via USPS or Fedex your order will be deemed as being delivered, thereafter we will not accept any responsibility for delayed/missing or incorrectly addressed orders. By placing an order, the customer agrees to the terms and conditions stated and automatically accepts all responsibilities.

Returns Policy

If for any reason you are unhappy with your purchase you can return it to us in its original condition within 14 days of the date you received it, we will issue a full refund for the price you paid (excluding original delivery charge). You can expect a refund within 5 days of our receiving your return to the original card. Please contact us with your order number and which items you wish to return.

Items returned because they are damaged, defective or incorrect?

We will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund within 5 days of our receiving of your return. Organickratom.com will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

Exceptions to the above?

If an item has been opened/tampered with or partly used by the customer then a refund will not be given.

Delivery

All orders will be dispatched the same day as ordered as long as the order has been received on or before 15:00 PST Monday – Friday (public holidays are exceptions to this rule). All orders are sent via USPS or you can have your order expedited using an Overnight or 2 day service.

Please Note: We ship orders using the most economical 2 day and overnight services. We will let you know which service we used when we send you your tracking number. Fedex, UPS and USPS all offer 2 day and overnight services.

USPS 2-7 business days $5.99

Fedex/UPS/USPS 2 business days $14.99 

Fedex/UPS/USPS Overnight $29.99

Fedex/UPS/USPS Guaranteed Saturday $49.99

CUSTOMS (Non US Orders)

NOTE: We cannot ship to PO BOXES using Fedex

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.